Terms of Service

Your acceptance of, and compliance with, these Terms of Service (or Terms of Use, Terms and Conditions) is a condition to your use of the site and services of The HEALTH FIX. By clicking “accept” or continuing to use the site and or services, you acknowledge that you have read, understand, and accept all terms and conditions contained within these Terms of Service and our Privacy Policy. If you do not agree to be bound by these terms, you are not authorized to access or use this Site or the Services; promptly exit this Site.

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that The Health Fix may alter the information on its web site from time to time. The Health Fix shall have no liability arising from the use by any party of the information on this web site. The Health Fix does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. The Health Fix exclude all liability for contamination or damage caused by any virus or electronic transmission.

 

SERVICES PROVIDED – NO MEDICAL CARE OR ADVICE BY THE HEALTH FIX

The content of the Site and the Services, including without limitation, text, copy, audio, video, photographs, illustrations, graphics, and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind by The Health Fix. Any healthcare services will be provided by an independent healthcare provider of your choice (each a “Provider”). The Health Fix provides movement therapy information, nutritional education and mentoring, and all round coaching services and instructional videos for general information purposes only. You should always seek the advice of your qualified health care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. All information provided by The Health Fix, or in connection with any communications supported by The Health Fix, is intended to be for general information purposes only, and is in no way intended to create a provider-patient relationship as defined by law. Your Provider can use our products and services to better provide clinical services to his or her patients. The Providers, and not The Health Fix, are responsible for the quality and appropriateness of the care they render to you.

Your interactions with the site or in participation of any services or memberships are not intended to take the place of your relationship with your regular health care practitioners or primary care physician(s). Neither The Health Fix, nor any of its subsidiaries or affiliates or any third party who may promote the Site or Services or provide a link to the Service, shall be liable for any information or advice obtained from the Site or Service, nor any information obtained on the Site. The Health Fix does not recommend or endorse any specific tests, physicians, medications, products, or procedures. You acknowledge that your reliance on any information received through the Site or Service is solely at your own risk and you assume full responsibility for all risks associated herewith.

 

RETURN / REFUND POLICY

  • Fees for all services, subscriptions, memberships, training packages or merchandise are fixed and non-negotiable
  • Subscriptions and membership services and products are charged monthly and automatically.
  • Unless stated otherwise the minimum sign up period for membership to The Health Fix and for other training and mentoring packages is 6 calendar months. A 10% discount is offered to clients that commit upfront to a full years mentoring. If you commit to the first year of training and decide for whatever reason to cancel, you may do so within the first 6 months of that years commitment. You must provide 30days written notice. There will be a 25% charge for each unused month cancelled within the first 6 month period.
  • As with all internet purchases, you may request a cancellation and full refund within the first 14 days of purchase IF you have not yet received or participated in any service, activity, membership, or your received or used a product or merchandise from us. Note that upon commencement of your participation in any training program, membership, group class or mentoring relationship, OR the acceptance or use of any product or merchandise, you waive your right any cancellation or refund that would otherwise be relevant to the 14 day internet purchase refund option
  • We are unable to refund payments for digital subscriptions and or downloadable products unless there are exceptional circumstances, which we will assess on a case-by-case basis. If we then decide that exceptional circumstances apply, we may, at our reasonable discretion, give you a refund based on services not yet provided. Your right to cancel is unaffected. Please contact The Health team if you would like to discuss cancelling your subscription.
 
 

ONLINE PAYMENTS

You can purchase the Services on the Site. We accept credit and debit cards issued by (your “payment method”). You authorize and agree that the payment method you submit may be used automatically by The Health Fix or its payment processors for any of your responsibilities for payment. If a credit card account is being used for a transaction, The Health Fix may obtain preapproval for an amount up to the amount of the payment. You agree to allow The Health Fix or its payment processor to securely store your payment method. You understand and acknowledge that Services may be cancelled or withheld if you revoke this authorization, and that you are still responsible for all charges incurred by you or are otherwise owed to The Health Fix.

You represent and warrant that if you are making online payments that (a) any credit card, debit card and bank account information you supply is true, correct, and complete, (b) charges incurred by you will be honored by your credit/debit card company or bank, (c) you will pay the charges incurred by you in the amounts posted, including, without limitation, any applicable taxes, and (d) you are the person in whose name the card was issued and you are authorized to make a purchase or other transaction with the relevant credit card and credit card information. If The Health Fix is unable to secure funds from the payment method you provide for any reason, including insufficient funds in the payment method or insufficient or inaccurate information provided by you when submitting electronic payment, The Health Fix may undertake further collection action, including application of fees to the extent permitted by law. You acknowledge and agree that you will not dispute the charges from The Health Fix with the payment method company, provided the transactions correspond to the terms indicated in these Terms of Service.

In the event a service, membership, subscription or product is listed at an incorrect price due to typographical error or error in pricing information received from a third party, we shall have the right to refuse or cancel any orders placed for the service, membership, subscription or products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit or debit card account in the amount of the charge.

 

SUBSCRIPTION TERMS

If you purchase a subscription to our services, your subscription is continuous and will be automatically renewed at the end of the applicable subscription period, unless you cancel your subscription before the end of the then-current subscription period. If you cancel your subscription, your account will automatically close at the end of your current billing period. The Health Fix may from time to time change the price of your subscription and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, you accept the new price by continuing to use The Health Fix’s services after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing from or cancelling the subscription or service prior to the price change going into effect.

 

PAYMENT METHODS

Most of our transactions are processed by woocommerce & Stripe. Occasionally and as necessary other payment processors may be used.

 

PRIVACY & SECURITY POLICY

Thank you for visiting the The Health Fix website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for web sites within the The Health Fix portfolio. If you are transferred or linked out to other third party web sites, please review the privacy policies posted at those sites. The Health Fix is not responsible for how data or information is treated/handled by any third party web site that is linked to from our sites.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific requests. When submitting your details via our website, you agree to and understand that you may also be subscribed to our email marketing communications and publications. You may unsubscribe from this communication at any time.

 

ELECTRONIC COMMUNICATIONS

When you use The Health Fix website or services, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing. The Health Fix may contact you by telephone, mail, or email to verify your account information. The Health Fix may request further information from you and you agree to provide such further information to ensure that you have not fraudulently created your account. If you do not provide this information in the manner requested within 14 days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of the site and the services until you provide the information to us as requested.

 

COOKIE/TRACKING TECHNOLOGY

This site and any other within the The Health Fix portfolio may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.